Frequently asked questions

Terms and Conditions


Terms and Conditions Last updated: October 16, 2018 These Terms and Conditions ("Terms", "Terms and Conditions") govern your relationship with https://www.switairsoft.com/ website (the "Service") operated by SWIT Airsoft ("us", "we", or "our"). Please read these Terms and Conditions carefully before using the Service. Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service. 1.Purchases If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information. You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete. By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases. We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons. We reserve the right to refuse or cancel your order if fraud or an unauthorised or illegal transaction is suspected. 2.Availability, Errors and Inaccuracies We are constantly updating our offerings of products and services on the Service. The products or services available on our Service may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Service and in our advertising on other web sites. We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice. 3.Contests, Sweepstakes and Promotions Any contests, sweepstakes or other promotions (collectively, "Promotions") made available through the Service may be governed by rules that are separate from these Terms. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply. Accounts When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service. You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account. You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trade mark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene. 4.Intellectual Property The Service and its original content, features and functionality are and will remain the exclusive property of SWIT Airsoft and its licensors. The Service is protected by copyright, trademark, and other laws of both the Taiwan and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of SWIT Airsoft. 5.Links To Other Web Sites Our Service may contain links to third-party web sites or services that are not owned or controlled by SWIT Airsoft. SWIT Airsoft has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that SWIT Airsoft shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services. We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit. 6.Termination We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service. 7.Limitation Of Liability In no event shall SWIT Airsoft, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose. 8.Disclaimer Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance. SWIT Airsoft its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements. 9.Governing Law These Terms shall be governed and construed in accordance with the laws of Taiwan, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service. 10.Changes We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service. 11.Reject orders Switairsoft holds right to reject orders from customers whom it deems not able to serve. 12.Contact Us If you have any questions about these Terms, please contact us. .




Returns and Refunds Policy


1.Return and Refunds The return policy applies to any purchase made through SWIT website. We offer a 3 Days Return / Exchange Policy for factory defective items from the date of arrival at your shipping address. To be eligible for a return, please make sure that: 1.The product was delivered in the last 3 days. 2.The product is in its original packaging. 3.The product isn't used or damaged. include damage from local custom. and damage or not will judge by SWIT. 4.Evidence to prove the item defective, dysfunction or damage when it arrived. 5.Complete airsoft rifle / pistol must be disassembled (to meet Taiwan’s regulations) and shipped only the defective parts judged by SWIT. 6.All returns, for any reason, must be packed with instruction booklets and all other supplied accessories when it was first delivered to you.
7.The receipt or proof of purchase 8. Customer should provide a video of the damage to inform how it is malfunction in order to protect the rights of both side. If customer cannot provide a video, they may not be protected by our return policy. 9. Video must include how to install the BBs, magazine, gas(GBB)/battery(AEG) and how it shoot or malfunction. You obtained a Return Merchandise Number (RMN) from us Products that do not meet these criteria will not be considered for return. To obtain a Return Merchandise Number (RMN), contact us: 1.By email: help@switairsoft.com 2.By visiting this page on our website: https://www.switairsoft.com/contact-us Send the product with its original packing and the receipt or proof of purchase and the RMN number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to: No.2. Ln11.Aly58. Huacheng Road. Xingzhoung Dist., New Taipei city. Taiwan, 24252 2.Shipping charges: Shipping charges both to and from SWIT Airsoft are non-refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping. 3.Lack of items: Contact us as soon as you find out your order are incomplete when you received in the last 24 hours. And we will refund the product price to you. 4.Sale items: Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

5.Custom Upgrade item:

Upgraded items once Order is placed, we will not be able to refund or return. 6. Refund of Large order: We can only refund 70%, if you purchase more than 800USD(no matter upgrade or standard version). And Refund may takes around two to three weeks for necessary process. Contact us: If you have any questions about our Returns and Refunds Policy, please contact us: By email: help@switairsoft.com By visiting this page on our website: https://www.switairsoft.com/contact-us <gdiv></gdiv> <gdiv></gdiv>




Privacy Policy


Information Collection And Use We collect several different types of information for various purposes to provide and improve our Service to you. 1.Types of Data Collected
Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to: -Email address
-First name and last name
-Phone number
-Address, State, Province, ZIP/Postal code, City
-Cookies and Usage Data
-Usage Data We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. 2.Tracking & Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. Examples of Cookies we use: -Session Cookies. We use Session Cookies to operate our Service.
-Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
-Security Cookies. We use Security Cookies for security purposes. 3.Use of Data SWIT Airsoft uses the collected data for various purposes: -To provide and maintain the Service
-To notify you about changes to our Service
-To allow you to participate in interactive features of our Service when you choose to do so
-To provide customer care and support
-To provide analysis or valuable information so that we can improve the Service
-To monitor the usage of the Service
-To detect, prevent and address technical issues 4.Transfer Of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside Taiwan and choose to provide information to us, please note that we transfer the data, including Personal Data, to Taiwan and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. SWIT Airsoft will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information. 5.Disclosure Of Data Legal Requirements SWIT Airsoft may disclose your Personal Data in the good faith belief that such action is necessary to: -To comply with a legal obligation
-To protect and defend the rights or property of SWIT Airsoft
-To prevent or investigate possible wrongdoing in connection with the Service
-To protect the personal safety of users of the Service or the public
-To protect against legal liability 6.Security Of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. 7.Service Providers
We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Analytics
We may use third-party Service Providers to monitor and analyze the use of our Service. Google Analytics Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en 8.Links To Other Sites
Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services. 9.Children's Privacy
Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers. 10.Changes To This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.




Any more questions? Contact Us.


Business Name: SWIT AIRSOFT
Email: help@switairsoft.com
Mail and Return Address: No.2. Ln11.Aly58. Huacheng Road. Xingzhoung Dist., New Taipei city., Taiwan(ROC), 24252




Shipping Policy


1.Shipping Restrictions If there is any special request/permit for the Airsoft shipments, please make sure to provide all the information before placing the Order. We will send you with guns in original condition and package if you don't make any request. For example: "South Korea": requests Orange Tip/ Red Nozzle / Muzzle Velocity below 0.2J. "United States": requests Orange Tip/ Red Nozzle / Trademarks covered / SB199 Law. "Canada": requests the Muzzle Velocity over 366/FPS & below 500/FPS. "United Kingdom": requests UKARA permit. "the Netherlands": requests NABV. "Australia": illegal "Spain": FedEx refuses all airsoft guns and parts, please select EMS. The buyer should be fully aware of their Local Laws before purchasing the Airsoft products. SWIT is not responsible for any fees or Customs duties once the Airsoft products reach the destination country. SWIT is not responsible for any Airsoft products seized by the customs, the post office or held at the port. The buyer needs to bear the risk of the return parcel by the Local Custom, or the Local Post office and no Shipping fee will be refunded. ​​ If your country has restrictions on Airsoft gun, but you do not want us to follow, we still can still ship to you, but you will not be protected by our policy. No refund and return will be accepted. SWIT will charge 30% of the gun prices if you require a refund since the buyer's shipping or custom issue. We only refund after we receive the product, and the product shouldn't be damaged. Damaged or not will judge by SWIT **IMPORTANT: To our US players, if you are living on the west coast, even Texas. As long as your ZIP starts with. - 7. - 850 to 893 - 900 to 935 All Guns will be rejected by the EMS LA port, no matter how SB199 it fits. Please select FedEx as the shipping method. Otherwise we may not able to ship the item to you. If you are living in the Midwest, as long as your ZIP starts with. -400 to 699 All Guns will need to wait for a month or more for customs clearance by the Chicago Customs, no matter how SB199 it fits and even we put the orange tip on it. And we may need to paint the nozzle in red for customs clearance. 2. Handling time General product: All our General products may take around 7-10 working days before sending, include our Airsoft guns, magazine and parts. Please be patient, and we will handle asap. Once the order finish preparing. We will only refund 70%-90% if you want to cancel. Custom made product: All of our upgraded products may take 2-3 weeks for upgrading or mark curving. Include our Airsoft guns with costume mark, upgraded Airsoft guns, or anything you ask. Please be patient, and we will handle asap. Large order (More than 5 items): We may need extra time to handle large order. We need at least two to five weeks to handle. We will update you as soon as possible. 3. Delivery time Package under 2kgs. It takes about 10-15 business days for the delivery (not including the time in Customs Inspection and weekends). < Different delivery times in different countries!!!> Package over 2kg. It takes about 5-7 business days for the delivery (not including the time in Customs Inspection). < Different delivery times in different countries!!!> The International Mail Division in Taiwan notified: The Canada Post Office receiving and processing speed is very slow about the registered mails (Airmail). Usually, the registered mails (Airmail) will be receiving and processing by Canada Post Office since it is mailed out from the sender about 1~2 month. The web information will not be updated because the delivery information has not been sent by the Post Office of the destination country.Meanwhile, Canada Post web is not a feature for the registered mails (Airmail) tracking. Please select EMS as shipping method for your future orders.If there’s any question, please feel free to contact us.




Test shooting and Upgrade Policy


1.Upgraded products
All Upgraded products are made by disassembling stock guns and reassembling them with upgrade parts. Test shooting and Readjustment are done before shipping, therefore minor tear and wear on the internal and external are inevitable. We may not send the original parts and stock after we finished the upgrade. Please contact us if you want us to ship the original parts to you. Thus, SWIT does not accept return and refund if the cause of defects is from our Upgrading process. 2.Test Shooting For all stock guns, test shooting is also done before shipping. Unless being requested not to. SWIT does not accept refund request on non test shot products <gdiv></gdiv>





© 1998 Shippers Insurance Program.